Privacy Policy
We take your privacy seriously. This policy explains what personal information BetterHands collects, how we use it, and how we protect it.
Last updated: 29 May 2026
Overview
BetterHands (Pvt) Ltd (“BetterHands”, “we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy applies to all services provided through our website at betterhands.org and any associated services.
By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws in Sri Lanka and international best practices.
Data We Collect
Information you provide directly
- Contact details — full name, email address, phone number
- Care enquiry details — service type, urgency, care recipient's name and needs
- Communication preferences — how you prefer to be contacted
- Newsletter subscription — email address only
Information collected automatically
- Device information — browser type, operating system, device type
- Usage data — pages visited, time spent, referring URLs
- IP address and approximate location (country/city level)
- Cookie and tracking data (see Cookies section)
Sensitive information
When you request care services, we may collect health-related information about the person requiring care (e.g. medical conditions, mobility needs). This information is collected only with your consent and is used solely to match you with an appropriate caregiver. It is never sold or shared with third parties for marketing purposes.
How We Use Your Information
We use your personal information to:
Deliver care services
Match you with the right caregiver, coordinate placements, and manage your ongoing care relationship.
Communicate with you
Respond to enquiries, confirm bookings, send care updates, and provide customer support.
Send newsletters
Send care tips, health guides, and service updates if you have subscribed. You can unsubscribe at any time.
Improve our services
Analyse usage patterns to improve our website, care matching process, and overall service quality.
Legal compliance
Meet our obligations under Sri Lankan law and respond to lawful requests from authorities.
Safety and fraud prevention
Protect the safety of clients, caregivers, and our platform from fraudulent or harmful activity.
Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion of your data, subject to legal obligations.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing for marketing or legitimate interest purposes.
Withdrawal
Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, contact us at ask@betterhands.org. We will respond within 30 days.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption on all data transmitted through our website
- Access controls limiting staff access to personal data on a need-to-know basis
- Regular security reviews of our systems and third-party providers
- Secure disposal of data that is no longer required
While we take reasonable precautions, no internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.
Children
Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Policy Changes
We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. For significant changes, we will notify you by email if you are a subscriber. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern, reach out to the relevant team below.
Phone
+94 74 21 21 744
Department Emails
General Enquiries
ask@betterhands.org
For all general questions
Customer Care
customercare@betterhands.org
Existing clients & care support
Sales
sales@betterhands.org
New service enquiries
Careers
careers@betterhands.org
Jobs & caregiver applications
HR
hr@betterhands.org
Human resources & staff matters
Finance
finance@betterhands.org
Billing, invoices & payments