More than a
care agency. Much more.
For over 6 years, BetterHands (Pvt) Ltd has helped Sri Lankan families in Colombo, Kandy, Galle, and Negombo receive professional home nursing care with dignity and compassion. We are a team of dedicated caregivers, registered nurses, and care coordinators who genuinely care about every person we serve.
6+
Years of service
1,500+
Families served
250+
Caregivers
80%
Applicants Rejected
Only the best make it through
Trained
Pre-Placement Training
Before any placement begins
48 Hours
Background Checks
Reference & credential verified
96%
First-Match Success
Matched on 50+ factors
Our Story
Born from a gap no one was filling.
BetterHands (Pvt) Ltd was founded in 2020 by a team of care professionals who had spent years witnessing a painful pattern: families leaving hospitals such as Colombo National Hospital, Asiri, and Lanka Hospitals with a loved one who needed ongoing clinical nursing support at home — and no reliable service to provide it. Agencies were slow, expensive, and inconsistent. Something had to change.
Starting with a small team in Sri Jayawardenepura Kotte, we built something different — a rigorous caregiver vetting process, careful matching across 50+ compatibility factors, and a commitment to ongoing care monitoring long after day one. We have since served over 1,500 families across the Western, Central, and Southern provinces.
What has not changed is our founding belief: that every Sri Lankan deserves compassionate, dignified home care — whether they live in Cinnamon Gardens, Nugegoda, Kandy, or Galle.
“Our mission is to empower every Sri Lankan to live their best life at home — with safety, dignity, and joy.”
BetterHands Founder & Director of Care
Since 2020
1,500+
families trusted us
Where to Find Us
Rooted in Sri Jayawardenepura Kotte.
Our coordination team works from the heart of the Colombo metro, close to the hospitals and communities we serve — so caregiver matching, assessments, and ongoing care monitoring stay personal and responsive.
200 Narahenpita - Nawala Rd, Sri Jayawardenepura Kotte 11222, Sri Lanka
Mon–Fri: 8AM–6PM | Sat: 9AM–2PM
24/7 Emergency Nursing Support
Our Mission
Making lives better. Every single day.
At BetterHands, our purpose is simple — Making Lives Better. We do this through compassionate, person-centred care that puts your loved one's goals, preferences, and dignity at the centre of every decision. Whether it's daily personal care, clinical nursing, or simply meaningful company — we are here, every step of the way.
Our Core Values
Compassion
We treat every client with genuine kindness, empathy, and respect in everything we do.
Integrity
We are honest, transparent, and accountable — with families, caregivers, and each other.
Excellence
We set the highest standards for care quality and hold ourselves to them without exception.
Partnership
We work alongside families and healthcare teams to deliver seamless, coordinated care.
Person-Centred
The client's goals, preferences, and dignity are always at the centre of every decision.
Why choose us
The BetterHands difference.
We built every part of our service to be better than what came before. Here's how.
Expert Caregiver Matching
Our care coordinators assess 50+ compatibility factors — needs, personality, language, culture — to find your ideal caregiver. Not just whoever is available.
14-Day Placement Guarantee
Your caregiver is placed within 14 days, guaranteed. No delays, no excuses — we keep working until the right caregiver is in place.
80% Applicant Rejection Rate
Only 1 in 5 caregivers who apply ever work with BetterHands. Our multi-stage screening sets a bar most providers simply don't have.
Structured Pre-Service Training
Every caregiver completes a structured training programme covering clinical skills, personal care, and patient handling before their first placement.
48-Hour Background Checks
Professional references, work history, and credential verification — completed in 48 hours, not the 2–3 weeks other agencies take.
Ongoing Care Monitoring
Daily check-ins, weekly family reviews, and monthly quality assessments ensure care stays on track — long after placement day.
Our promises
4 guarantees. Zero fine print.
We stand behind every placement with concrete, written guarantees — because we know our process works.
Placement Guarantee
Your caregiver is placed within 14 days. We back every placement with our full coordination team — no delays, no excuses.
Free Replacement
Not the right match? We replace your caregiver free of charge within 7 days, no questions asked.
No-Quit Promise
Your matched caregiver commits for a minimum of 90 days. We cover any replacement cost if they leave early through any fault of ours.
Quality Guarantee
If after 30 days the quality of care doesn't meet the standard we promised, we work with you to resolve it at no extra charge.
Client stories
What families say about us.
The trust families place in us is what drives us forward every day.
“BetterHands transformed my mother's quality of life. The caregivers are professional, compassionate, and treat her with so much dignity. Our whole family is relieved and grateful.”
Chamari W.
Colombo 07
“After my father's heart surgery at Lanka Hospitals, the nursing team from BetterHands provided exceptional post-operative care at home. They were thorough, kind, and always on time.”
Roshan & Dilini P.
Nugegoda
“My grandfather was very lonely after being discharged from hospital. His BetterHands companion has become a true friend — he is happier and more engaged than he's been in years.”
Priya N.
Kandy
Ready to experience
the difference?
Join over 1,500 families who trust BetterHands with the care of their loved ones. Book a free assessment today.
250+
Vetted caregivers
96%
First-match success
Trained
Caregiver training
14
Days to placement