Accessibility Statement
BetterHands is committed to ensuring our website is accessible to everyone, including people with disabilities. We believe good care starts with being genuinely inclusive.
Last updated: 29 May 2026
Our Commitment
BetterHands is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to improve the accessibility of betterhands.org and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
We view accessibility as an ongoing effort, not a one-time checklist. If you experience any difficulty accessing our content or services, we want to hear from you so we can address it.
Our accessibility goal
Everyone who needs home care should be able to access information about our services and contact our team — regardless of disability, device, or assistive technology.
Standards We Follow
We aim to meet the following standards:
WCAG 2.1 Level AA
Web Content Accessibility Guidelines published by the W3C. Our target conformance level for all new and updated content.
ARIA Landmarks
We use WAI-ARIA roles and landmarks to help screen reader users navigate our pages efficiently.
Semantic HTML
All pages use proper HTML heading structure, landmark regions, and meaningful link text.
Keyboard navigation
All interactive elements are reachable and operable using a keyboard alone.
Accessibility Features
The following accessibility features are currently in place on betterhands.org:
Keyboard navigation
All pages, forms, and interactive components can be used with a keyboard.
Screen reader support
Content is structured with ARIA labels and semantic HTML for screen reader compatibility.
Colour contrast
Text and interactive elements meet WCAG AA contrast ratio requirements.
Scalable text
All text scales correctly when browser font size is increased up to 200%.
Focus indicators
Visible focus outlines are shown on all interactive elements for keyboard users.
Alt text on images
All meaningful images include descriptive alternative text for screen readers.
Form labels
All form fields are labelled correctly and error messages are descriptive.
Skip navigation
A skip-to-main-content link is available for keyboard and screen reader users.
Known Limitations
We are aware of the following areas where accessibility can be improved. We are actively working to address these:
PDF documents
Some downloadable content may not be fully tagged for screen readers. We are updating these files.
Video captions
Video content on the site does not yet have closed captions. This is on our roadmap.
Complex data tables
Some comparison tables may not convey structure well on all screen readers.
Feedback & Contact
We welcome your feedback on the accessibility of our website. If you experience any barriers to access, or if a page or feature is not working as expected with your assistive technology, please let us know:
Phone
+94 74 21 21 744
Mon–Fri 8AM–6PM, Sat 9AM–2PM
General Enquiries
ask@betterhands.org
We aim to respond within 2 business days
Department Emails
Customer Care
customercare@betterhands.org
Existing clients & care support
Sales
sales@betterhands.org
New service enquiries
Careers
careers@betterhands.org
Jobs & caregiver applications
HR
hr@betterhands.org
Human resources & staff matters
Finance
finance@betterhands.org
Billing, invoices & payments
Prefer to contact us online?
Use our contact form to send a detailed message about any accessibility issue you've encountered.
Go to contact formThird-Party Content
Our website may link to or embed content from third-party services (such as social media platforms or video providers). We cannot guarantee the accessibility of third-party content but will endeavour to only embed accessible alternatives where possible. If you encounter an inaccessible third-party component on our site, please let us know.