Caregiver Services
for Overseas Families.
Caregiver services for overseas families exist for one reason. Your parents are in Sri Lanka and you are not. BetterHands places vetted caregivers in their home, then reports back to you after every shift — so distance stops meaning silence. Trusted by Sri Lankan families across four countries.
Care you can verify
An update after every shift
1,000+
Caregiver profiles
4
Countries served
AU · NZ · UK · US families
1,000+
Caregiver profiles
Vetted and reference-checked
14 Days
Placement guarantee
Or we escalate immediately
96%
First-match success
50+ matching factors
The problem distance creates
Why Overseas Families Need Caregiver Services in Sri Lanka.
You left for work, study, or a better life. Your parents stayed. That was fine for years, and then it quietly stopped being fine.
Most families notice it in small things first. A missed dose. A fall nobody mentioned. A phone call where your mother sounds tired and changes the subject. Because you are thousands of kilometres away, you hear the edited version.
Relatives help, but relatives have jobs. A neighbour checks in, until they move. Professional caregiver services replace that patchwork with something you can actually rely on — and, just as importantly, something you can see from abroad.
- Elderly care in Sri Lanka arranged entirely from overseas
- Home nursing care for chronic conditions and medication schedules
- A welfare update after every shift, not just when something goes wrong
- One coordination team you can call, instead of five relatives to chase
What distance hides
Signs Your Parents in Sri Lanka Need Daily Care.
You cannot see the kitchen, the medicine cabinet, or the stairs. So the early signals reach you differently — through phone calls, and through what is never quite said.
What you hear on the phone
- Calls get shorter, and your parent passes the phone on quickly
- The same story arrives twice in one conversation
- Meals are described vaguely, because cooking has quietly become hard
- A fall or dizzy spell is mentioned casually, weeks after it happened
- Visitors, temple, and neighbours stop coming up at all
- Questions about medication get reassurance instead of detail
What you notice on your next visit
- Very little food in the house, or food well past its date
- Medication boxes either untouched or emptied unevenly
- Unopened post, unpaid bills, missed appointment cards
- Bruises your parent cannot fully account for
- Furniture shifted to create handholds between rooms
- The bathroom has become the room they avoid
None of these signals means a crisis on its own. Taken together, however, they usually mean your parents have started managing rather than living. That is precisely when elderly care at home does the most good, because it is early enough to prevent the fall rather than respond to it.
Many families wait for one unmistakable event before acting. A hospital admission. A broken hip. Waiting is completely understandable, especially from abroad, where every decision feels like an overreaction. It is also the expensive option, in every sense that matters.
A caregiver present for part of each day costs considerably less than a surgical recovery. It costs less again than the weight of a preventable injury you learned about by phone. Therefore the question worth asking is not whether your parents need help yet, but how much longer the current arrangement can hold.
Why informal help stops working
Professional Caregiver Services vs the arrangement you have now.
Most overseas families do not start with a service. They start with a cousin who lives nearby, a neighbour who is kind, or a helper hired informally through someone who knows someone.
These arrangements work, until they do not. The cousin gets a new job. The neighbour moves. The helper leaves without notice, and you find out three days later, from six thousand kilometres away. Nobody is at fault. The arrangement simply had no backup built into it.
A professional service changes three specific things — and for families abroad, all three matter more than they would locally.
- Continuity. Caregivers are employed and payrolled through BetterHands. If one leaves, the replacement is our problem to solve, not yours to solve by phone at midnight.
- Visibility. Informal help rarely reports. A service does, in writing, after every shift — so you are not reconstructing your parents’ week from hints.
- Accountability. One organisation is answerable for the standard of care. There is a number to call, a record to check, and a guarantee behind the match.
Arranged entirely from abroad
How BetterHands Supports Families Living Abroad.
Five steps. None of them require you to be in Sri Lanka.
01
You tell us what worries you
One conversation by phone or WhatsApp, at a time that works in your country. No forms, no commitment, no cost.
02
We assess in person, in Sri Lanka
Our team visits your parents at home. We look at mobility, medication, the house itself, and what they will actually accept.
03
We match a caregiver
Matching runs on language, temperament, clinical need, and location. You review the profile before anyone starts.
04
You get an update every shift
Meals, medication, mobility, mood. Sent by WhatsApp so it is waiting when your day begins.
05
Wrong fit? Replaced free
Unlimited replacements under the annual membership. Distance makes a poor match harder to spot, so there is no cap.
Every service, arranged remotely
Home Care Services Available for Your Parents in Sri Lanka.
The same catalogue local families use. The difference is who receives the reporting.
Not sure which applies? Start with our overview of home care services in Sri Lanka, or let the free assessment decide it for you.
Four countries, one care team
Caregiver Services for Families in Australia, New Zealand, the UK and the US.
The care happens in Sri Lanka. What changes by country is the clock — and therefore when your updates land.
The clock gap is not a detail. It decides when you can realistically call, when you will read an update, and how long a small problem can sit unnoticed. A family in Perth can phone before work and still catch the afternoon in Colombo. A family in New York cannot.
Because of that, BetterHands writes the welfare update at the end of each Sri Lankan shift rather than at a fixed hour. For families in Australia and New Zealand, it lands during the evening. For families in the United Kingdom and the United States, it is waiting when the day starts. Either way, nobody has to stay awake to be a good son or daughter.
Clock differences shift slightly with daylight saving in each country.
Straight answers
What Overseas Families Ask Before They Commit.
Can I arrange care without flying home?
Yes. Assessment, matching, approval, and payment all run remotely. Your parents meet the caregiver in person. You review the profile, approve the care plan, and receive the reporting from wherever you live.
What does home care cost in Sri Lanka?
An annual membership covers coordination, payroll, and unlimited caregiver replacements. Daily rates then apply by staff role, from caregiver to professional nurse. Full rates are listed below, and a free assessment comes before any commitment.
Who is actually accountable if something goes wrong?
BetterHands is. Caregivers are employed and payrolled through us, not introduced and forgotten. One coordination team owns the placement, and the replacement guarantee has no cap for the life of your membership.
Transparent pricing
Membership first, then simple daily rates.
One annual membership covers coordination, payroll, and unlimited caregiver replacements. After that you pay a flat daily rate for the level of care your parents need. The same rates apply wherever in the world you are paying from.
BetterHands Annual Membership
LKR 20,000
One-time annual registration fee
- Unlimited caregiver replacements at no additional cost if you are not satisfied
- Payroll management and caregiver administration
- Ongoing coordination and support from the BetterHands team
- Access to all services covered under the BetterHands membership
Step two — daily service rates
Duties below are what each role normally provides — your care plan is tailored during the free assessment.
Caregiver
Daily living support and companionship
LKR 4,500/day
- Friendly conversation and companionship
- Bathing and personal care assistance (if required)
- Medication reminders and general supervision
- Simple meals and refreshments
- Short walks and light activities (if appropriate)
- Day-to-day assistance and emotional support
Daily rates are charged in addition to the one-time annual registration fee of LKR 20,000. The same daily rates apply to day care, night care, live-in, and hospital bystander support — no shift premiums, no travel supplements for any district. A free care assessment is provided before any commitment.
A one-way transfer for the caregiver is arranged at the start of placement.
Families we look after
Trusted with the people who raised us.
“BetterHands transformed my mother's quality of life. The caregivers are professional, compassionate, and treat her with so much dignity. Our whole family is relieved and grateful.”
Chamari W.
Colombo 07
“After my father's heart surgery at Lanka Hospitals, the nursing team from BetterHands provided exceptional post-operative care at home. They were thorough, kind, and always on time.”
Roshan & Dilini P.
Nugegoda
“My grandfather was very lonely after being discharged from hospital. His BetterHands companion has become a true friend — he is happier and more engaged than he's been in years.”
Priya N.
Kandy
Questions from abroad
Frequently Asked Questions About Caregiver Services in Sri Lanka.
You arrange everything remotely. BetterHands runs a free care assessment with your parents in Sri Lanka, matches a caregiver against your requirements, and sends you a welfare update after every shift. You approve the care plan and pay from abroad. No family member needs to be present in Sri Lanka to set up or manage the placement.
Every BetterHands caregiver logs a welfare update at the end of each shift. It covers meals, medication, mobility, mood, and anything unusual. Updates reach you by WhatsApp, which almost every overseas family already uses. You can also call the coordination team directly during Sri Lankan office hours.
You get unlimited replacements at no additional cost under the BetterHands annual membership. Distance makes a bad match much harder to spot and much more stressful, so the replacement guarantee has no cap. Tell the coordination team and the process starts immediately.
Almost never. Government-funded schemes such as Medicare, the NHS, and My Aged Care are tied to care delivered inside those countries. Care in Sri Lanka is therefore paid privately in nearly every case. Check your specific entitlement before you assume either way, because rules on pension portability differ from care funding.
BetterHands guarantees placement within 14 days of the completed assessment. Many families are matched faster. Urgent situations, such as a hospital discharge, are escalated immediately. The free assessment itself is usually arranged within a few days of your first call or message.
No. The entire process runs remotely, from the first conversation through assessment, matching, and ongoing reporting. Many BetterHands families have not visited Sri Lanka in years. Your parents meet the caregiver in person; you approve the match and receive the updates from wherever you live.
This is the most common obstacle, and it is rarely about the care itself. Most parents are resisting the idea of being a burden. Our assessment is deliberately unhurried for that reason, and many families start with a few hours of companion care rather than clinical support. Acceptance usually follows familiarity.
Yes. BetterHands coordinates caregivers island-wide, not only in the capital. There is no travel supplement based on district, so a placement in Kandy or Galle costs the same daily rate as one in Colombo. Availability is confirmed during the free assessment.
Payment is made in Sri Lankan rupees, remotely, and most families settle monthly. The annual membership is a one-time registration fee, and daily rates are billed for the care actually delivered. Our coordination team will confirm the practical options for your country during the assessment.
BetterHands nurses are registered with Sri Lanka's Private Health Services Regulatory Council. For national health guidance, see the Ministry of Health, Sri Lanka. Care is coordinated across Colombo and island-wide, including families discharged from the National Hospital of Sri Lanka.
Where this leaves you
Distance does not have to mean not knowing.
You cannot move home, and your parents will not move to you. That is the honest starting position for most Sri Lankan families abroad. It is also the exact problem caregiver services for overseas families were built to solve.
A vetted caregiver in the house. Home nursing care when the condition needs it. A written update after every shift, timed for your part of the world. One team accountable for all of it, with unlimited replacements if the match is wrong.
The free assessment costs nothing and commits you to nothing. Sometimes it confirms your parents need less support than you feared. Either way, you stop guessing — and that alone is usually worth the call.
Check it yourself
Sources and further reading
Entitlements and health guidance change. These are the official sources — go to them rather than taking our word for it.
Your parents are in Sri Lanka.
We can be there today.
A 15-minute call, at a time that works in your country. We will tell you honestly what your parents need — even if that turns out to be less than you feared.
1,000+
Caregiver profiles
96%
First-match success
Trained
Caregiver training
14
Days to placement