Home Care in
Sri Lanka
for Newcastle Families.
Home care in Sri Lanka for Newcastle families reaches most people through a search rather than a friend. The Hunter community is small enough that few households have arranged this before. BetterHands puts a vetted carer in your parents home and writes to Newcastle after every shift.
Found by search
Rather than by recommendation
4½ hrs
Behind Colombo
1,000+
Carer profiles
Vetted and reference-checked
72 Hours
Placement guarantee
Or we escalate immediately
96%
First-match success
50+ matching factors
PHSRC
Registered nurses
For clinical home nursing
A small Hunter community
Why Newcastle Families Arrange Home Care in Sri Lanka.
Newcastle holds a modest Sri Lankan community spread through Charlestown, Lambton, Warners Bay and Maryland rather than gathered in one suburb.
Work is weighted towards the hospitals, the university and the port and industrial sector, and most families arrived for a role rather than to join relatives.
Because the community is small, almost nobody locally has done this before. Most families reach us from a search, which changes how we introduce ourselves: with professional home care set out in writing first.
- A community small enough that recommendations rarely circulate
- Parents who never emigrated, so no Australian entitlement applies to them
- Hospital and shift work that makes fixed calling times awkward
- Families who are usually the only relative outside Sri Lanka
Four and a half hours, on Sydney time
Calling Colombo from Newcastle: Finding the Window.
Newcastle runs on Sydney's clock, four and a half hours ahead of Colombo and five and a half over the New South Wales summer. Your evening is the window worth protecting.
Your evening, their afternoon
Seven in the evening in Newcastle is half past two in Colombo — after the hospital handover here, and well before the Sri Lankan day winds down.
Your early morning is their night
Six in the morning here is half past one at night in Colombo. It wakes a sleeping household, so nothing is scheduled against it.
The update lands late evening
The Colombo shift closes around six, half past ten at night here. Written rather than phoned, so a night roster never costs you a day of the record.
Being the first family you know to do this
In Sydney or Melbourne somebody in the community has usually arranged care for a parent already. In Newcastle that is rarely true, so families arrive with no way to check whether we are any good.
That is why the written assessment comes first. We visit your parents, record what we actually find, and send it before asking for a decision or a payment.
Agreed in advance, not invented at 3am
Decisions to Make Before You Need Them.
With no local precedent and no relative nearby in Colombo, the plan has to name real people rather than assume a network exists.
Who we ring first
One named person in Newcastle, and one contact in Sri Lanka who can physically attend. Where no relative remains, the plan runs through our Colombo office.
Which hospital
Named in advance with a second choice, so the carer never has to guess in the middle of the night.
What proceeds without you
Hospital shifts mean you may be unreachable for hours. We agree what can be decided without waiting for you.
What we can put in place
Home Care Services for Your Parents in Sri Lanka.
Where our Newcastle families live
Serving Sri Lankan Families Across Newcastle.
The care always happens in Sri Lanka. What changes across the Hunter is mostly how isolated a household is from anyone facing the same decision.
Charlestown
Central to the southern suburbs and where most of our Newcastle enquiries begin.
Lambton
Close to the hospital and university, with a strongly medical and academic community.
Warners Bay
On the lake and more suburban, with established families and conventional working hours.
Maryland
Northern and newer, where households are frequently the only Sri Lankan family nearby.
Before you commit
What Newcastle Families Ask Before They Commit.
Will My Aged Care fund care in Sri Lanka?
No. Australian aged care is federally funded for care delivered inside Australia, after an ACAT assessment. A parent living in Colombo has never been an Australian resident, so the care there is a private arrangement from the outset.
Nobody I know has arranged this. How do I judge you?
On the written assessment. We visit your parents, write down what we find, and send it before asking for any decision or payment. It is a concrete thing to judge in place of a recommendation.
Who is accountable if standards slip?
BetterHands is. Carers are employed and payrolled through us, not introduced and forgotten. One team owns the placement, there is a number to ring, and the replacement guarantee has no cap.
Where the care actually happens
Island-wide coverage in Sri Lanka.
BetterHands coordinates carers from our office in Sri Jayawardenepura Kotte, just outside Colombo. Placements run island-wide, including Kandy, Galle, Negombo, Matara and Jaffna.
No district loading applies. A placement two hours from the capital costs the same daily rate as one in Colombo 7. Families discharged from the National Hospital of Sri Lanka or private hospitals are transitioned home directly.
BetterHands (Pvt) Ltd
200 Narahenpita - Nawala Rd, Sri Jayawardenepura Kotte 11222, Sri Lanka
+94 74 21 21 744Transparent pricing
Membership first, then simple daily rates.
One annual membership covers coordination, payroll and unlimited carer replacements. After that you pay a flat daily rate for the level of care your parents need. Fees are charged in Sri Lankan rupees.
BetterHands Annual Membership
LKR 20,000
One-time annual registration fee
- Unlimited caregiver replacements at no additional cost if you are not satisfied
- Payroll management and caregiver administration
- Ongoing coordination and support from the BetterHands team
- Access to all services covered under the BetterHands membership
Step two — daily service rates
Duties below are what each role normally provides — your care plan is tailored during the free assessment.
Caregiver
Daily living support and companionship
LKR 4,500/day
Most families start here — a parent who is managing, but should not be alone all day.
- Friendly conversation and companionship
- Bathing and personal care assistance (if required)
- Medication reminders and general supervision
- Simple meals and refreshments
- Short walks and light activities (if appropriate)
- Day-to-day assistance and emotional support
Nursing Assistant
Personal care plus basic clinical support
LKR 6,000/day
Common where diabetes, blood pressure or early-stage dementia needs daily monitoring.
- Everything in the caregiver role
- Vital signs monitoring (BP, blood sugar, SpO₂)
- Medication reminders and administration support
- Basic wound and continence care
Professional Nurse
Complex medical and post-operative needs
LKR 9,000/day
Usually after a hospital discharge, a stroke, or where wounds and IV care are involved.
- Everything in the nursing assistant role
- PHSRC-registered clinical nursing
- Wound care, injections, and IV therapy
- Catheter, NG tube, and post-operative care
Daily rates are charged in addition to the one-time annual registration fee of LKR 20,000. The same daily rates apply to day care, night care and live-in support — no shift premiums, no travel supplements for any district. Hospital bystander cover is priced by shift length instead — see that service page for its packages. A free care assessment is provided before any commitment.
A one-way transfer for the caregiver is arranged at the start of placement.
Families we look after
Trusted with the people who raised us.
“BetterHands transformed my mother's quality of life. The caregivers are professional, compassionate, and treat her with so much dignity. Our whole family is relieved and grateful.”
Chamari W.
Colombo 07
“After my father's heart surgery at Lanka Hospitals, the nursing team from BetterHands provided exceptional post-operative care at home. They were thorough, kind, and always on time.”
Roshan & Dilini P.
Nugegoda
“My grandfather was very lonely after being discharged from hospital. His BetterHands companion has become a true friend — he is happier and more engaged than he's been in years.”
Priya N.
Kandy
Questions from Newcastle
Frequently Asked Questions from Newcastle Families.
Yes. The free assessment happens with your parents in Sri Lanka while you join by phone or video, and matching, approval and payment run remotely from New South Wales.
Four and a half hours ahead, widening to five and a half over the summer. Newcastle shares Sydney's clock exactly, daylight saving included.
No. Every itinerary begins with a connection through Sydney or Melbourne, then Singapore, Kuala Lumpur or the Gulf. The extra leg makes emergency travel slower than from a capital.
No. Australian aged care is federally funded for care delivered inside Australia, after an ACAT assessment. A parent living in Colombo has never been an Australian resident, so the care there is a private arrangement from the outset.
It matters for advice rather than for the care. Most Newcastle families reach us having had nobody to ask, which is exactly why we send the written assessment before requesting a decision.
Most placements begin within seventy-two hours of an approved care plan. Where a parent is being discharged from hospital we work to the discharge date instead.
We replace them, with no cap on replacements inside your membership year. Carers are employed by BetterHands, so a change is ours to manage rather than yours.
Yes. Language is a formal matching factor alongside cooking, religious observance, temperament and medical experience, agreed before the placement begins.
BetterHands nurses are registered with Sri Lanka's Private Health Services Regulatory Council. Australian aged care is federally funded and delivered inside Australia only. Confirm your own position with My Aged Care and Services Australia, as circumstances vary.
No one to ask is why we write it down first.
Newcastle families almost always arrive here from a search. The community is small, nobody nearby has done this, and there is no obvious way to check whether an agency eight thousand miles away is any good.
A vetted carer in the house. Home nursing when the condition calls for it. A written assessment before you commit, and a written update after every shift once you do.
The assessment is free and there is nothing to sign afterwards. Sometimes it ends with us saying your parents need very little yet. Either way you are judging a document, not a promise.
Check it yourself
Sources and further reading for Newcastle families.
Entitlements and health guidance change. These are the official sources — go to them rather than taking our word for it.
Your parents are in Sri Lanka.
We are already there.
A 15-minute call in your Newcastle evening, followed by a written assessment before anything is decided.
1,000+
Caregiver profiles
96%
First-match success
Trained
Caregiver training
72
Hours to placement