Home Care in
Sri Lanka
for Perth Families.
Home care in Sri Lanka for Perth families comes with an advantage no other Australian city has. Perth is only two and a half hours ahead of Colombo, so you can ring your mother on a work break and she will be having tea. BetterHands puts a vetted carer in the house and reports after every shift.
Call on your lunch break
She will be awake
2½ hrs
Closest in Australia
2½ hrs
Time difference
The smallest gap we work across
14 Days
Placement guarantee
Or we escalate immediately
96%
First-match success
50+ matching factors
PHSRC
Registered nurses
For clinical home nursing
Only Two and a Half Hours: the Perth–Colombo Advantage.
Perth is the closest Australian capital to Sri Lanka by the clock, and it is not close.
Perth
2½ hrs
AWST, constant year-round
Adelaide
4 hrs
ACST, shifts with daylight saving
Melbourne
4½ hrs
AEST, up to 5½ in summer
Sydney
4½ hrs
AEST, up to 5½ in summer
Two and a half hours is close enough that the day is genuinely shared. Your 10am is 7:30am in Colombo, when your parents are up and the house is quiet. Your 5pm finish is their mid-afternoon.
Because Western Australia does not observe daylight saving, that gap never moves. Families in Melbourne and Sydney recalculate twice a year. In Perth the arrangement you set in March still works in November.
This changes what is possible in practice. A Perth family can join a call between our coordinator and a treating doctor. They can speak to the carer at handover rather than reading about it afterwards. Nobody has to choose between sleep and being involved.
The written welfare update still lands after every shift, because reading beats remembering. But in Perth it arrives as confirmation of something you may already know, rather than as your only window into the day.
Arranging Care When You Are on a FIFO Roster.
A problem almost unique to Western Australia, and one we plan for rather than work around.
Two weeks with no signal
On many sites you are effectively unreachable. A welfare update sent daily is no use if nobody reads it for a fortnight, and an urgent decision cannot wait for your swing home.
A named second contact
We set up reporting to a spouse, sibling or adult child alongside you. They receive the same daily updates and can authorise a change while you are on site.
A consolidated catch-up
On your first day back we send a single summary covering the whole swing — what changed, what did not, and anything that needs a decision from you.
Resources work shapes a great many Perth households, and it shapes this decision more than people expect. The money is often better than it would be elsewhere, which makes daily care affordable. The availability is far worse, which makes reliable reporting essential.
Rosters also explain why 24-hour live-in care is requested more often in Perth than in any other Australian city on our books. If you cannot be contactable for a fortnight, knowing somebody sleeps in the house removes the specific fear that keeps people awake in a donga at 2am.
Tell us the roster at the assessment. Two-and-one, eight-and-six, even-time — it makes a real difference to how we structure the reporting, and it costs nothing to accommodate.
Available to Perth families
Home Care Services for Your Parents in Sri Lanka.
Seven core services, all arranged remotely. The free assessment decides which your parents actually need.
Night care, half-day blocks, medication management, wound care, doorstep lab testing and hospital bystander support are all arranged on request across the island.
Perth families lean towards the round-the-clock end of that range more than most, for reasons the roster section above explains. If you are unsure, the assessment will tell you plainly whether live-in cover is genuinely warranted or whether a daily visit would do.
Serving Sri Lankan Families Across Perth.
Concentrated in the southern and south-eastern suburbs, and tightly connected.
Perth's community is smaller than Melbourne's or Sydney's but noticeably tighter, clustered through Thornlie, Canning Vale and Willetton with newer households pushing south into Harrisdale and Piara Waters.
Being both smaller and more isolated has an effect we notice in enquiries. Perth families tend to know exactly who else has used a service before they ring, and they arrive with specific questions rather than general ones.
They also ask about continuity more than anywhere else. Living in the most remote major city in the world sharpens the instinct that you cannot simply drop in and fix something, so the fourteen-day guarantee and the unlimited replacements tend to matter more here than the daily rate does.
Something the eastern states cannot do
Being in the Room from Ten Thousand Kilometres Away.
The narrow time gap turns three things from theory into routine for Perth families.
The first is the handover call. Carers change shift in the Sri Lankan evening, which is late afternoon in Perth. You can be on that call, hear what the outgoing carer noticed, and ask the incoming one a question directly. From Sydney that same call sits at dinner time; from London it is the middle of the night.
The second is the medical appointment. Sri Lankan consultants generally see patients in the morning, which is very early morning in Perth but entirely doable. Families here regularly join a consultation by phone while the carer holds the handset, then discuss it with us before lunch.
The third is simply the ordinary call at an ordinary hour. This sounds trivial and is not. A parent who only ever hears from you at odd times knows something is being managed around them. A parent you ring on a Tuesday afternoon because you felt like it experiences something completely different.
We mention all of this because Perth families often assume distance is distance, and that being on the far side of the continent from Sydney puts them further from Sri Lanka too. The opposite is true. You are the closest Australians to Colombo by every measure that affects daily care.
What that does not do is put anyone in the house. The clock advantage is real and it is worth using, but it is still a phone. Somebody has to be there when your father tries the back steps, and that remains the whole point of the arrangement.
Straight answers
What Perth Families Ask Before They Commit.
How much does home care in Sri Lanka cost?
A one-time annual membership covers coordination, payroll and unlimited carer replacements. Daily rates then apply by staff role, from carer through to registered nurse. Rates appear below, and the free assessment always comes first.
Can I speak to the carer directly?
Yes, and from Perth it is genuinely practical. The two-and-a-half hour gap means a handover call sits comfortably inside your working day, which families further east cannot manage without an early start.
What happens while I am on site and unreachable?
Reporting goes to your nominated second contact, who can authorise changes in your absence. You receive a consolidated summary of the whole swing on the day you get back, so nothing is lost.
Where the care actually happens
Island-wide coverage in Sri Lanka.
Our coordination office sits in Sri Jayawardenepura Kotte, on the edge of Colombo. Carers are placed anywhere on the island, and the daily rate does not change with distance from the capital.
For Perth families that flat rate removes a question you would otherwise have to ask from ten thousand kilometres away. A parent in Kandy costs what a parent in Colombo 7 costs, so the decision stays about care rather than logistics.
BetterHands (Pvt) Ltd
200 Narahenpita - Nawala Rd, Sri Jayawardenepura Kotte 11222, Sri Lanka
+94 74 21 21 744Transparent pricing
Membership first, then simple daily rates.
One annual membership covers coordination, payroll and unlimited carer replacements. After that you pay a flat daily rate for the level of care your parents need. Fees are charged in Sri Lankan rupees.
BetterHands Annual Membership
LKR 20,000
One-time annual registration fee
- Unlimited caregiver replacements at no additional cost if you are not satisfied
- Payroll management and caregiver administration
- Ongoing coordination and support from the BetterHands team
- Access to all services covered under the BetterHands membership
Step two — daily service rates
Duties below are what each role normally provides — your care plan is tailored during the free assessment.
Caregiver
Daily living support and companionship
LKR 4,500/day
- Friendly conversation and companionship
- Bathing and personal care assistance (if required)
- Medication reminders and general supervision
- Simple meals and refreshments
- Short walks and light activities (if appropriate)
- Day-to-day assistance and emotional support
Daily rates are charged in addition to the one-time annual registration fee of LKR 20,000. The same daily rates apply to day care, night care, live-in, and hospital bystander support — no shift premiums, no travel supplements for any district. A free care assessment is provided before any commitment.
A one-way transfer for the caregiver is arranged at the start of placement.
Families we look after
Trusted with the people who raised us.
“BetterHands transformed my mother's quality of life. The caregivers are professional, compassionate, and treat her with so much dignity. Our whole family is relieved and grateful.”
Chamari W.
Colombo 07
“After my father's heart surgery at Lanka Hospitals, the nursing team from BetterHands provided exceptional post-operative care at home. They were thorough, kind, and always on time.”
Roshan & Dilini P.
Nugegoda
“My grandfather was very lonely after being discharged from hospital. His BetterHands companion has become a true friend — he is happier and more engaged than he's been in years.”
Priya N.
Kandy
Questions from Perth
Frequently Asked Questions from Perth Families.
Two and a half hours, and it never changes because Western Australia does not observe daylight saving. Perth is the closest Australian capital to Colombo by the clock, which means you can hold an ordinary conversation during either side's working day.
Yes. BetterHands runs a free assessment with your parents in Sri Lanka, matches a carer, and sends a written welfare update after every shift. You approve the care plan and pay from Perth. Nobody has to fly over to set the placement up.
Yes, and we plan for it. Updates can go to a second family member while you are on site, with a consolidated summary waiting on your swing home. Tell us your roster at the assessment and we will build the reporting around it.
Yes. Placements run island-wide, including Kandy, Galle, Negombo, Matara and Jaffna. There is no district travel supplement, so a placement outside the capital costs the same daily rate. Availability is confirmed during the free assessment.
Placement is guaranteed within 14 days of the completed assessment, and many Perth families are matched sooner. Hospital discharges and urgent situations are escalated immediately. The assessment itself is usually arranged within days of your first message.
You get unlimited replacements at no additional cost under the annual membership. Because Perth sits so close to Sri Lankan time, most families spot a poor match early and we can act on it the same week.
BetterHands nurses are registered with Sri Lanka's Private Health Services Regulatory Council. Australian aged care entitlements should be confirmed with Services Australia, as individual circumstances vary.
Check it yourself
Sources and further reading for Perth families.
Entitlements and health guidance change. These are the official sources — go to them rather than taking our word for it.
Two and a half hours is not really a distance.
Perth families are better placed than anyone else in Australia to stay involved in a parent's day. The clock was never the obstacle. The obstacle was that nobody was in the house to tell you what happened.
A vetted carer fixes that. Home nursing when the condition calls for it, a written update after every shift, and reporting shaped around your roster rather than ours.
The assessment costs nothing and commits you to nothing. Sometimes it tells Perth families their parents need less than they feared. Either way you will know, and knowing is most of what you are actually after.
Your parents are in Sri Lanka.
Only two hours away.
A 15-minute call, at a time that suits your roster. We will tell you honestly what your parents need — even if that turns out to be less than you expected.
1,000+
Caregiver profiles
96%
First-match success
Trained
Caregiver training
14
Days to placement