Home Care in
Sri Lanka
for Croydon Families.
Home care in Sri Lanka for Croydon families serves one of the densest and best-informed Sri Lankan communities in Britain. Word travels here, and so do warnings. BetterHands puts a vetted carer in your parents home and reports to Croydon after every shift, because reputation in this borough is earned rather than claimed.
Dense and well informed
Everybody knows somebody
5½ hrs
Behind Colombo
1,000+
Carer profiles
Vetted and reference-checked
72 Hours
Placement guarantee
Or we escalate immediately
96%
First-match success
50+ matching factors
PHSRC
Registered nurses
For clinical home nursing
A borough with its own centre of gravity
Why Croydon Families Arrange Home Care in Sri Lanka.
Croydon is a London borough, but its Sri Lankan community is substantial and self-contained enough to be counted on its own, running through Norbury, Thornton Heath, South Norwood and Selhurst.
It is a long-settled, densely networked community. Temples, grocers, professionals and family networks are all local, and most households know several others in the same position.
That changes what matters. Families here can and do check up on providers, so professional home care has to hold up to a community that compares notes carefully.
- One of the densest Sri Lankan communities in Britain
- Parents who never emigrated, so no English entitlement applies to them
- A community that compares providers and shares experiences openly
- Multi-generational households with high expectations of care
Five and a half hours behind Colombo
Calling Colombo from Croydon: Finding the Window.
Croydon sits five and a half hours behind Colombo in winter and four and a half over British Summer Time. Your early afternoon reaches the end of the Sri Lankan day.
Your lunchtime, their evening
One in the afternoon here is half past six in Colombo, and in this borough that call frequently includes an aunt or a cousin on the line as well.
Your evening is their night
Later in the evening reaches the middle of the Sri Lankan night, so families who want several relatives present tend to move it to a weekend afternoon.
The update lands after lunch
The Colombo shift ends around six in the evening, half past twelve here. Families in the borough often compare notes on what a good update looks like.
Working in a community that checks
In Croydon somebody will know somebody who has used us, and that cuts both ways. A weak placement here becomes common knowledge quickly, which is a healthy pressure to operate under.
It is also why the written record matters more than assurances. Families compare what different providers actually send, and a shift-by-shift account is a harder thing to fake than a testimonial.
Agreed in advance, not invented at 3am
Decisions to Make Before You Need Them.
In multi-generational households several relatives may expect a say, so it helps to agree who decides what before the placement begins.
Who we ring first
One named person in Croydon, and one contact in Sri Lanka who can physically attend. Both agreed and recorded beforehand.
Which hospital
Named in advance with a second choice, so the carer never has to guess in the middle of the night.
Who else is consulted
Where several relatives expect involvement, we write down who is consulted about what, so the carer is never caught between them.
What we can put in place
Home Care Services for Your Parents in Sri Lanka.
Where our Croydon families live
Serving Sri Lankan Families Across Croydon.
The care always happens in Sri Lanka. What changes across the borough is mostly how long a household has been here, since almost everyone knows everyone.
Norbury
The heart of the south London Sri Lankan community, and where most of our Croydon enquiries begin.
Thornton Heath
Densely settled and long-established, with many multi-generational households.
South Norwood
Adjacent and closely connected, with a broad mix of work and family arrangements.
Selhurst
Central to the borough, with a mix of long-settled families and more recent arrivals.
Before you commit
What Croydon Families Ask Before They Commit.
Will Croydon Council fund care in Sri Lanka?
No. Adult social care in England is means-tested and arranged by the council for people ordinarily resident in its area. Croydon Council funds care delivered locally, and a parent who has never lived in England has no entitlement at all.
Several relatives want a say. Can that work?
Yes, provided it is written down. We agree at the outset who is consulted about what, so the carer is never caught between family members with different instructions.
Who is accountable if standards slip?
BetterHands is. Carers are employed and payrolled through us, not introduced and forgotten. One team owns the placement, there is a number to ring, and the replacement guarantee has no cap.
Where the care actually happens
Island-wide coverage in Sri Lanka.
BetterHands coordinates carers from our office in Sri Jayawardenepura Kotte, just outside Colombo. Placements run island-wide, including Kandy, Galle, Negombo, Matara and Jaffna.
No district loading applies. A placement two hours from the capital costs the same daily rate as one in Colombo 7. Families discharged from the National Hospital of Sri Lanka or private hospitals are transitioned home directly.
BetterHands (Pvt) Ltd
200 Narahenpita - Nawala Rd, Sri Jayawardenepura Kotte 11222, Sri Lanka
+94 74 21 21 744Transparent pricing
Membership first, then simple daily rates.
One annual membership covers coordination, payroll and unlimited carer replacements. After that you pay a flat daily rate for the level of care your parents need. Fees are charged in Sri Lankan rupees.
BetterHands Annual Membership
LKR 20,000
One-time annual registration fee
- Unlimited caregiver replacements at no additional cost if you are not satisfied
- Payroll management and caregiver administration
- Ongoing coordination and support from the BetterHands team
- Access to all services covered under the BetterHands membership
Step two — daily service rates
Duties below are what each role normally provides — your care plan is tailored during the free assessment.
Caregiver
Daily living support and companionship
LKR 4,500/day
Most families start here — a parent who is managing, but should not be alone all day.
- Friendly conversation and companionship
- Bathing and personal care assistance (if required)
- Medication reminders and general supervision
- Simple meals and refreshments
- Short walks and light activities (if appropriate)
- Day-to-day assistance and emotional support
Nursing Assistant
Personal care plus basic clinical support
LKR 6,000/day
Common where diabetes, blood pressure or early-stage dementia needs daily monitoring.
- Everything in the caregiver role
- Vital signs monitoring (BP, blood sugar, SpO₂)
- Medication reminders and administration support
- Basic wound and continence care
Professional Nurse
Complex medical and post-operative needs
LKR 9,000/day
Usually after a hospital discharge, a stroke, or where wounds and IV care are involved.
- Everything in the nursing assistant role
- PHSRC-registered clinical nursing
- Wound care, injections, and IV therapy
- Catheter, NG tube, and post-operative care
Daily rates are charged in addition to the one-time annual registration fee of LKR 20,000. The same daily rates apply to day care, night care and live-in support — no shift premiums, no travel supplements for any district. Hospital bystander cover is priced by shift length instead — see that service page for its packages. A free care assessment is provided before any commitment.
A one-way transfer for the caregiver is arranged at the start of placement.
Families we look after
Trusted with the people who raised us.
“BetterHands transformed my mother's quality of life. The caregivers are professional, compassionate, and treat her with so much dignity. Our whole family is relieved and grateful.”
Chamari W.
Colombo 07
“After my father's heart surgery at Lanka Hospitals, the nursing team from BetterHands provided exceptional post-operative care at home. They were thorough, kind, and always on time.”
Roshan & Dilini P.
Nugegoda
“My grandfather was very lonely after being discharged from hospital. His BetterHands companion has become a true friend — he is happier and more engaged than he's been in years.”
Priya N.
Kandy
Questions from Croydon
Frequently Asked Questions from Croydon Families.
Yes. The free assessment happens with your parents in Sri Lanka while you join by phone or video, and matching, approval and payment run remotely from London.
Five and a half hours behind in winter and four and a half over British Summer Time. Only the UK clock shifts, since Sri Lanka does not observe daylight saving.
Heathrow and Gatwick are both within reach, and Heathrow has direct services to Colombo of roughly eleven hours. Access is easier here than from most of the country.
No. Adult social care in England is means-tested and arranged by the council for people ordinarily resident in its area. Croydon Council funds care delivered locally, and a parent who has never lived in England has no entitlement at all.
Only where your parent is entitled to it themselves, which requires a UK National Insurance record. It is also worth knowing that the State Pension is not uprated annually in every country. Check your own position on GOV.UK rather than assuming.
Ask to see what a shift update actually looks like, and what the replacement guarantee covers. Those two things separate an employed-carer arrangement from an introduction agency more clearly than anything else.
Most placements begin within seventy-two hours of an approved care plan. Where a parent is being discharged from hospital we work to the discharge date instead.
Yes. Language is a formal matching factor alongside cooking, religious observance, temperament and medical experience, agreed before the placement begins.
BetterHands nurses are registered with Sri Lanka's Private Health Services Regulatory Council. Adult social care in England is means-tested and arranged by Croydon Council for local residents only. Pension and benefit questions should be confirmed with GOV.UK, as circumstances vary.
Everyone here knows someone. That keeps us honest.
Croydon is one of the few places where a family can genuinely check on us before committing, because somebody in the borough has almost certainly used a provider like us already.
A vetted carer in the house. Home nursing when the condition calls for it. A written record after every shift, which is the part families here actually compare.
The assessment is free and commits you to nothing. Sometimes it ends with us saying very little is needed yet. Either way you can put what we tell you to somebody in Norbury who will know.
Check it yourself
Sources and further reading for Croydon families.
Entitlements and health guidance change. These are the official sources — go to them rather than taking our word for it.
Your parents are in Sri Lanka.
We are already there.
A 15-minute call in your Croydon afternoon. Ask around about us first if you would rather.
1,000+
Caregiver profiles
96%
First-match success
Trained
Caregiver training
72
Hours to placement